Refund & Returns Policy

Return Eligibility

Return and refund requests are reviewed based on the order circumstances and the condition of the product. Contact Mahary Legacy customer support before sending any item back so the request can be reviewed and the appropriate next step can be provided.

Proof of purchase or order information may be needed to identify the transaction and assist with the request.

Return Window

Customers should contact Mahary Legacy as soon as possible after delivery when requesting a return, refund, exchange or cancellation-related review.

Non-Returnable Items

Some items may be ineligible for return where accepting the return would create a health, safety, hygiene or product-integrity concern.

Eligibility is reviewed in connection with the condition of the product and the circumstances of the order.

Damaged or Incorrect Orders

If an order arrives damaged or the wrong item is received, contact Mahary Legacy customer support promptly with the order details so the issue can be reviewed.

Refund Process

When a refund request is approved, the refund is issued through the original payment method used for the order whenever possible.

Any applicable instructions relating to return of the product will be communicated as part of the request review.

Refund Processing Time

After an approved refund is issued, the time for funds to appear in the customer's account may vary depending on the bank, card issuer or payment service used for the original transaction.

Exchanges

Requests for an exchange are reviewed based on product availability and the circumstances of the order. Contact customer support before sending any item back.

Return Shipping

Any return-shipping responsibility or return instructions will be communicated when a return request is reviewed.

Cancellation

If you need to request an order cancellation, contact Mahary Legacy as soon as possible. An order that has already entered processing or shipment may not be able to be stopped.

Contact Information

For a return, refund, exchange, damaged-order or cancellation request, contact Mahary Legacy customer support.